FAQ

Please read through the following Frequently Asked Questions. If your question is not on the list please send a direct inquiry to our email address phtluxuryhairextensions@gmail.com. A response will be generated within 24-48 hours. 

1. What are Raw Hair Extensions?

• Raw hair extensions are made from unprocessed, natural hair. They offer the highest quality and are known for their longevity, shine, and authenticity.

2. How do I choose the right hair extension type?

• We offer various types, including clip-in, tape-in, and sew-in extensions. Your choice depends on your desired style and comfort. Feel free to contact our experts for guidance.

3. What is the difference between Remy and Non-Remy hair?

• Remy hair is collected with the cuticles intact, ensuring minimal tangling and a more natural look. Non-Remy hair may have cuticles removed and could be more prone to tangling.

4. Can I color or style my hair extensions?

• Yes, you can! Raw hair extensions can be colored, styled, and treated like your natural hair. It’s best to consult a professional stylist for these processes.

5. How long do Raw hair extensions last?

• The lifespan of your extensions depends on the type, care, and usage. Proper maintenance can extend their life to up to a year or more.

6. Do you offer a color-matching service?

• Yes, we provide color-matching assistance. Send us a photo, and our team will help you find the perfect shade to blend seamlessly with your natural hair.

7. What’s the return policy?

• Our return policy allows for exchange within 15 days of purchase if the extensions are unused and in their original packaging. Please review our complete return policy for details.

8. How do I care for my hair extensions?

• We provide detailed care instructions with your purchase. Regular brushing, using sulfate-free products, and storing them properly will keep your extensions looking fabulous.

9. Can I swim or shower with my extensions in?

• We recommend removing your extensions before swimming or showering to prevent damage. Saltwater, chlorine, and excessive moisture can affect their quality. Unless your extensions are being shampooed, especially curlier textures, it is advised to refrain from excessive wetting of the hair extensions for longer lasting quality. 

10. Do you offer international shipping?

• Yes, we do! We offer international shipping to ensure that customers worldwide can enjoy our luxury hair extensions.

11. Can I exchange my extensions if the length isn’t what I expected?

• We offer exchanges for unused extensions within 15 days of purchase. Please review our exchange policy for detailed information.

12. How can I contact your customer support team?

• You can reach our dedicated customer support team via email, phone, or live chat on our website. We’re here to assist you with any questions or concerns.

13. Are your extensions ethically sourced?

• Yes, our Raw hair extensions are ethically sourced and produced with a focus on sustainability and fair trade practices.

14. Do you offer customization services for hair extensions?

• We offer customization options, including length, texture, and thickness, to ensure you get the perfect extensions for your unique style.

15. What’s the difference between single-drawn and double-drawn hair?

• Single-drawn hair includes different lengths, giving a natural look, while double-drawn hair is carefully sorted to have more uniform lengths for added fullness and consistency.

If you have any more questions or need further assistance, please don’t hesitate to contact our support team. We’re here to help you achieve the perfect look with our luxury hair extensions.